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1. How far in advance should I schedule the
transportation of my vehicle or merchandise?
We request you schedule your move as soon as possible.
This allows us time to get your merchandise scheduled for pick-up to
meet your needs. Call us today.
2. Will my merchandise be covered by insurance?
The Federal Government requires all carriers to be
licensed and insured. Ashley Truck & Auto verifies that each and every
carrier we are associated with has current and proper Cargo Coverage and
Correct Licenses.
3. What does Cargo insurance cover?
Cargo insurance covers any damage caused
by negligence. Normal wear and tear is not covered. This insurance
covers damage done to your merchandise or vehicle while it is in
transit. There is no other insurance. The auto transport carrier is the
main and only coverage. (Exception: Automobile personal contents are not
covered by any carriers insurance and in most cases lost, stolen, or
otherwise will not be covered, acts of God not covered)
4. Can a consumer put personal items in vehicle to be
shipped?
Personal items maybe stored in the back seat and in the
trunk. No items in the front seat. This is a judgment call for you.
However some carriers can and will charge additional fees for extra
weight. (Refer to Question #3)
5. How do I get a Quote ?
Give us a call @ 1-912-458-2500
6. How do I get specs or dimensions?
You will need these measurements:
Height - <From ground to top of vehicle>
Length- < From bumper to bumper>
Wheel Base- < From tire to tire – (inside)>
7. What is door to door-v-terminal to terminal service?
ATA’s service option for door to door would have to be a
local parking lot for pickup and delivery. In rare instances would your
merchandise be delivered to your front door. Our trucks are prohibited
in residential areas. Most vehicles are transported on large transport
trucks and it is difficult to navigate in tight locations such as
neighborhood streets with low handing tree branches, street signs, and
power lines. It is not safe for your vehicle or merchandise or others
merchandise that may be on the transporters trucks. In most cases the
driver will contact you and make arrangements to meet you in a local
parking lot.
8. How long does it take before pick up or delivery?
Once we receive your order we are geared to provide your
or your company with complete realistic, no nonsense ground Service that
covers 48 states. We understand the importance of your move and your
needs. We tailor our services to meet them. Our goal is to have your
merchandise delivered within 10 to 14 days. Some hard to reach areas may
take a little longer or in some cases may take less. Once the
merchandise has been assigned to a truck you will be notified with an
Estimated time of arrival
9. Is my arrival time guaranteed?
Our scheduled times are estimated as close as possible
but no transport company can guarantee specific time or departure times.
Weather, road conditions, and unforeseen equipment malfunctions are
impossible to predict.
10. Do I have to be available for pick-up or delivery?
At Pickup: You
or a third party will need to be available. At which time the driver
will perform a walk-around inspection of merchandise or vehicle to be
shipped. He will record the VIN and list all exception on a condition
report before loading. You or third party will need to sign the report.
At Delivery: It
is imperative that you or third party meet with driver to accept
delivery and sign the bill of loading.
11. What method of payment does Ashley Truck & Auto
accept?
We accept cashiers checks, money orders (postal)
certified fund transfers, cash and COD
©2008 Ashley Truck
and Auto |
